Frequently asked questions
Frequently asked questions
Cautions related to the service
Glucovibes and the service provided are not medical services, and does not in any case provide products and/or services that could be considered medical devices, medical services or any other diagnostic service linked to the medical field to users or third parties.
The service therefore does not include any type of service or product that could be a substitute for a professional medical service, medical advice or similar.
If you have any medical, pathological or similar questions while using the app, Glucovibes strongly recommends that you contact your doctor or health professional and that you do not make any decisions on your own. Glucovibes, the app and its information are not a medical device for self-diagnosis. If you have any doubts or emergencies, go to your health professional.
You should never rely on the information provided by Glucovibes as medical advice or a substitute for a medical diagnosis or to define treatments associated with any type of pathology.
The relationship by email, app or messages between Glucovibes’ professionals and the end user can in no case be associated with a doctor-patient relationship between Glucovibes and the user.
The user must not take glucose readings in risky conditions such as riding a bike, driving or any other scenario where the use of the hands for the reading could endanger the integrity of the user.
Nutrition
How can I contact my nutritionist?
If you have any questions, our nutrition team is at your disposal. You can contact them directly from the app or at soporte@glucovibes.com.
How often will the nutritional follow-up be done?
During the first week it is important to generate information in the application, but it will not be enough to draw conclusions. During the first week the nutrition team will contact you to see if you have any doubts about the use of the application and to get to know you better. After 14 days of monitoring, the nutrition team will contact you again to have an interview and start preparing the nutritional report with the variables generated.
Do I have to add and weigh all the meals?
The more accurate you are in all your intakes and the amounts eaten, the analysing on how your metabolism is working will be more accurate.
Although adding the weight is not easy, sauces and food dressings can make a big difference to the macronutrient composition and calories of the food you eat. Don’t forget to add them.
Do drinks need to be added?
Drinking water does not need to be added, but other drinks such as soft drinks or alcoholic beverages do need to be added as they directly affect glucose levels.
How do I weigh food with skin or peel?
There are foods whose peel or skin is negligible when weighing, i.e. they have hardly any effect on the final weight of the food. On the other hand, there are foods whose skin has a higher weight (watermelon peel or avocado seed for example) that it is interesting to weigh when removing it, in order to subtract this weight from the total weight of the food. Over time, this practice becomes more and more intuitive.
How can I have a personalised service?
If in addition to the metabolic report you would like to continue to have the service of our nutrition team, you can contact us at soporte@glucovibes.com.
Glucovibes application
What do I need to record?
Keep track of your events. Every time you eat or exercise, record the event in the app. This way the variation in glucose levels will be easier to understand and we will be able to offer you more valuable information to help you achieve your goals.
What are the questionnaires for?
Remember to fill in the day and night questionnaires available in the app. The quality of your sleep and the stress experienced throughout the day have a direct impact on glucose levels. If you add this information, our nutrition team will have better information when preparing the final report.
I get the message "No food data".
This message appears when we have a weak internet connection and the application cannot connect correctly with the platform. Try moving around looking for a better connection or activating mobile data.